「虛擬櫃檯」試辦時代整體對勁度達98%,個中以35至64歲保戶使用者為主,占比約六成。更有高齡保戶反饋,初次在家人協助及經辦指導下順遂操作,平均僅需10至15分鐘即可完成流程,避免親自跑一趟辦事中間櫃檯的舟車勞頓。
新光人壽默示,辦事全程都邑灌音錄影,讓辦事進程透明化,避免與客戶產生沒必要要的爭議及誤解。
透過網路,便可進行成分確認及預約多項辦事,知足客戶高資安規格與零紙本的多元辦事需求,並到達兼顧情況永續,實踐企業平正待客及普惠金融目的。
新光人壽強調,客歲啟動試辦後,歷經軌制完善、資安驗證、流程優化等階段,逐步確保系統完美。離婚證人","publisher":{"@type":"Organization","name":"Yahoo奇摩新聞","logo":{"@type":"ImageObject","url":"https://s.yimg.com/cv/apiv2/twmobi/icon/yahoo_tw_logo_structuredata_20200630.png","width":136,"height":60}},"author":{"@type":"Person","name":"葉憶如|Yahoo財經特派記者","url":"https://tw.stock.yahoo.com/author/%E8%91%89%E6%86%B6%E5%A6%82","jobTitle":""},"creator":{"@type":"Person","name":"葉憶如|Yahoo財經特派記者","url":"https://tw.stock.yahoo.com/author/%E8%91%89%E6%86%B6%E5%A6%82","jobTitle":""},"provider":{"@type":"Organization","name":"Yahoo奇摩股市","url":"https://tw.stock.yahoo.com/reporter/","logo":{"@type":"ImageObject","width":156,"height":32,"url":"https://s.yimg.com/os/creatr-uploaded-images/2024-12/1eeff400-bcd6-11ef-8ffc-9e7a7e9d3e65"}},"image":{"@type":"ImageObject","url":"https://s.yimg.com/ny/api/res/1.2/bdMgcveEGN1D35evkC_klg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD0xNjAw/https://s.yimg.com/os/creatr-uploaded-images/2023-06/92c4ec70-08c6-11ee-bfa7-50e6f865c3a0","height":800,"width":1200},"thumbnailUrl":"https://s.yimg.com/ny/api/res/1.2/bdMgcveEGN1D35evkC_klg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTI0MDA7aD0xNjAw/https://s.yimg.com/os/creatr-uploaded-images/2023-06/92c4ec70-08c6-11ee-bfa7-50e6f865c3a0"}數位立異!新光人壽「虛擬櫃檯」千人試用正式落地
數位立異!新光人壽客歲向金管會申請「虛擬櫃檯」及「視訊生調」服務試辦案後,客戶透過官網預約「虛擬櫃檯」辦事,便可線上打點保單乞貸、保單變換等業,提高便當性並庇護客戶隱私,已有超過千人現實體驗滿足度98%,並順遂於日前獲准正式開辦。
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